Terms of Service

1. Acceptance of Terms

By accessing or using the website at www.calgarycommercialcleaningco.ca (the "Site") or by engaging Calgary Commercial Cleaning Co. ("we," "our," or "us") to provide commercial cleaning services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Site or services.

2. Services

Calgary Commercial Cleaning Co. provides commercial cleaning services in Calgary, Alberta, including but not limited to office cleaning, janitorial services, carpet and steam cleaning, medical clinic cleaning, warehouse cleaning, and after-hours cleaning.

The specific scope, frequency, pricing, and schedule of any cleaning service will be set out in a separate written quote or service agreement provided to you prior to commencement. These Terms of Service apply in addition to and supplement any such service agreement.

3. Quotes and Pricing

All quotes provided by Calgary Commercial Cleaning Co. are free of charge and carry no obligation. Quotes are valid for 30 days from the date of issue unless otherwise stated. We reserve the right to revise a quote if the scope of work changes materially from what was originally described.

All pricing is in Canadian dollars (CAD) and is exclusive of applicable taxes unless otherwise stated.

4. Satisfaction Guarantee and Refund Policy

100% Satisfaction Guarantee: If any aspect of a completed cleaning service does not meet the standard agreed in your service quote, we will return to rectify the issue at no additional cost, provided you notify us within 48 hours of the completed service.

72-Hour Money-Back Guarantee (First Clean): New clients who are not satisfied with the quality of their first cleaning service may request a full refund within 72 hours of service completion. Refund requests must be submitted in writing to info@calgarycommercialcleaningco.ca. Refunds are processed within 5–10 business days to the original payment method.

These guarantees do not apply where the client has prevented access to the premises, provided incorrect information about the facility, or where the dissatisfaction relates to factors outside the scope of the agreed service.

5. Client Responsibilities

You agree to:

• Provide accurate information about your facility, including size, access requirements, and any health or safety considerations.
• Ensure our cleaning team has safe and unobstructed access to your premises at the agreed time.
• Provide any access codes, keys, or fob arrangements required for after-hours cleaning in a timely manner.
• Notify us promptly of any changes to your premises, access arrangements, or scheduling requirements.
• Ensure our team is informed of any hazardous materials, sensitive equipment, or restricted areas on your premises.

6. Cancellation and Rescheduling

We request a minimum of 48 hours' notice for cancellation or rescheduling of a booked cleaning service. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee as set out in your service agreement. Emergency cancellations due to circumstances outside your reasonable control will be handled on a case-by-case basis.

7. Insurance and Liability

Calgary Commercial Cleaning Co. carries comprehensive general liability insurance and is fully bonded. Proof of insurance is available upon request.

Our liability for any damage caused by our cleaning team while on your premises is limited to the cost of repair or replacement of the damaged item, up to the limits of our insurance coverage. We are not liable for pre-existing damage, normal wear and tear, or damage caused by circumstances outside our control.

We are not liable for any indirect, consequential, or economic losses arising from the provision or non-provision of our services.

8. Intellectual Property

All content on this Site — including text, graphics, logos, images, and code — is the property of Calgary Commercial Cleaning Co. or its content suppliers and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content from this Site without our express written permission.

9. Website Use

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others. You must not use the Site in any way that disrupts or damages its functionality or that attempts to gain unauthorised access to any part of the Site or its underlying systems.

10. Third-Party Links

This Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. Disclaimer of Warranties

This Site is provided "as is" without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components.

12. Governing Law

These Terms of Service are governed by the laws of the Province of Alberta and the laws of Canada applicable therein. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Alberta.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of the Site or our services after any changes constitutes your acceptance of the revised terms.

14. Contact

If you have questions about these Terms of Service, please contact us:

Calgary Commercial Cleaning Co.
Email: info@calgarycommercialcleaningco.ca